Verified 09/23 GH
Technology fees will be entered in Skyward only by designated Technology Services staff.
The Technology Department will input all Technology fees for students. Listed below are the procedural requirements in various scenarios to better understand the rationale when fees must be collected.
In every case:
- A help ticket detailing the damage or loss is required for documentation (including chargers)
- Accidental damage - ticket description or notes should indicate first, second, or third incident
- Intentional damage - ticket description or notes should indicate intentional damage & fee amount
- Ticket should be in the student’s name so the parent gets an email notification
Scenario 1: Device is turned in for repair and it is determined that there will be a fee associated with damage
- Notes and photos (required) are added to the help ticket indicating the damage and fee amount
- Any fee in excess of a charger or cracked screen cost should be verified by a specialist or Shylene
- Diane is cc’d on the ticket
- Diane will enter the fee into student’s Skyward profile. Shylene will serve as backup to Diane if needed.
- Help ticket number will be part of the fee description
Scenario 2: During a mass computer refresh student does not return the charger with their device
- Student goes to a pre-designated computer and enters a help ticket for a missing charger
- Once the help ticket is submitted, student is issued a new device
- Diane will enter the fee into student’s Skyward profile. Shylene will serve as backup to Diane if needed.
- Help ticket number will be part of the fee description
Scenario 3: During senior end-of-the-year device check-in student does not return the charger with the device
- Student goes to a pre-designated computer and enters a help ticket for a missing charger
- Diane will enter the fee into student’s Skyward profile. Shylene will serve as backup to Diane if needed.
- Help ticket number will be part of the fee description
- Part of senior check-in procedure will include early notifications to take care of any missing chargers beforehand to avoid last minute fee situations prior to graduation
Scenario 4: Student goes to the campus tech and reports they lost their device or charger
- Student enters a help ticket for a missing item
- Ticket stays on hold until the fee is paid.
- Diane is cc’d on the ticket
- Diane will enter the fee into student’s Skyward profile. Shylene will serve as backup to Diane if needed.
- Help ticket number will be part of the fee description
Resolution 1: Student pays fee
- Tech fees are only paid to office staff, not to campus tech
- Bookkeeper marks the fee as paid in Skyward.
- The only change campus office staff should make to a technology fee is to mark it as paid or to set up a payment plan. Any other changes or special circumstances such as scholarships etc should be coordinated with Technology Services.
- Technology fees are never to be deleted or modified by campus staff.
- Student receives a receipt that can be shown to the campus tech
- Receipt goes home with the student
- Campus tech issues a replacement charger or device after being shown proof of payment
- Campus tech closes the help ticket noting the fee was paid and a charger or device was issued
Resolution 2: Student finds their charger before the fee was applied
- In the original ticket, campus tech cc's Diane (Ivanti) to remove the fee in Skyward
- Diane will delete the fee from the student’s account
Resolution 3: Student finds their charger after the fee was applied
- In the original ticket, campus tech cc's Diane
- Diane will create a credit on the student’s account for the fee amount. Parent has the option to request a refund of that credit from the bookkeeper or let it ride.