Verified 6/24 JB
Below you will find how to download the Adobe Connect Application as well as troubleshooting tips and tricks.
Download Application:
For Dell computers:
- Scroll down to the page and click on the arrow next to Standalone installer for Windows (this is the only installer that works)
- Click on the Download for Windows 64-bit
For Mac Computers:
- At the top of the page you will find Downloads for Desktop.
- Click the Download for macOS
- After download is complete Open Finder
- Click on Applications
- Open the drop down on Adobe Connect
- Right Click Adobe Connect Classic, move to trash
Troubleshooting:
Adobe Connect room appears to freeze
- Quit Adobe Connect and log back in to refresh the connection
- Making sure that you do not have unnecessary application running in the background (close out tabs and apps)
-
Check home connection:
- Restarting your router
- If possible switch to a wired connection
- Quit Adobe Connect and uninstall the application and reinstall.
- Make sure Adobe Connect is up to date.
- Make sure your computer is up to date.
- Clear Cache
- Restart Computer
Loading issues
- Quit Adobe Connect
- Clear cache
- Restart computer
- Other things to check if the Adobe App is up to date
- Chrome is up to date
- Making sure that you do not have unnecessary application running in the background (close out tabs and apps)
-
Check home connection:
- Restarting your router
- If possible switch to a wired connection
Adobe constantly kicking me out of rooms
- Quit Adobe Connect and uninstall the application and reinstall.
Sound issues
- Make sure accessories were connected prior to meeting
- Reboot computer and close all unnecessary apps before starting with Connect.
- Other things to check is everything is up to date:
- Chrome
- Computer
- Use another device and check to see if you are still having the same issue.
- If it works on another device then there is a hardware issue with the device you were having issues on
- Due to students not having a district device we are unable to help with any hardware issues. Please contact your computers or iPad tech services to get this fixed.
- Use different headsets to make sure that it is not the headset
Cannot use microphone device due to microphone hardware error or having other issues (Dell Computers)
- Computer update
- Click on Windows
- Settings
- Updates and Security
- Click "Check online updates from Microsoft update"
- Restart
- Run Dell Command Update
- Open the Dell Command Update App
- Click on "Check"
- Click on 'Install"
- Restart after updates are finished
- Use another device and check to see if you are still having the same issue.
- If it works on another device then there is a hardware issue with the device you were having issues on
- Due to students not having a district device we are unable to help with any hardware issues. Please contact your computer tech services to get this fixed.
- Use different headsets to make sure that it is not the headset
Cannot use microphone device due to microphone hardware error or having other issues (Mac Computers)
- Computer Update
- Click Apple Icon
- About this Mac
- Under Update now Click on "More Info"
- All Updates (not OS)
- Restart Computer
- Use another device and check to see if you are still having the same issue.
- If it works on another device then there is a hardware issue with the device you were having issues on
- Due to students not having a district device we are unable to help with any hardware issues. Please contact your computer tech services to get this fixed.
- Use different headsets to make sure that it is not the headset
Updating and Checking Version for the Adobe Connect Desktop App
-
From your Livelesson room click on Help in the top right corner.
- To update: Click 'Check for updates"
- To check app version: Click 'About Adobe Connect
If updating does not work when clicking check for updates
- Uninstall the current version
- And reinstall the application using the steps from above.