Verified 6/24 JB
Problem: When a student tries to access a teacher-assigned Google Assignment (ie. Google Docs or Google Sheets) it says "You need access." The documents are shared with anyone with the link so there should be no restrictions. When they click the Request Access button it says Request Sent but the teacher never receives an email to grant access.
Solution: PLEASE SUPPORT THE STUDENT AS THEY FOLLOW THESE STEPS IN THEIR BROWSER AND CANVAS ACCOUNT.
Part 1: Make sure your Chrome browser meets the requirements
1. Go to https://www.google.com and ensure that only one Google account is signed in on the browser.
- Signed-in accounts can be seen by clicking on the profile image in the top right corner of the page.
- If there are multiple accounts, sign out of all accounts and then sign into only the one that should have access to Google Drive.
2. Ensure that third-party cookies are allowed in the browser.
- On your computer, open Chrome
.
- At the top right, click More
Settings
.
- Under "Privacy and security," click Cookies and other site data.
- Select Allow all cookies.
3. Disable all extensions/add-ons in the browser
Note: You won't be able to disable all of them, but disable the ones that you can.
- In the toolbar of your Chrome browser, select the Extensions puzzle piece
.
- Select Manage Extensions
-
Toggle off every extension that you are able:
to
.
4. Check that the browser is up-to-date and if not, update the browser.
5. Clear the browser's cookies and cache.
Part 2: Unauthorize and Authorize the Google Drive Token in Canvas
1.Log into Canvas and navigate to your user settings page by clicking Account > Settings
2. Scroll down under Approved Integrations and click the trash icon next to "Google Drive LTI IAD-Prod."
3. On the message "Are you sure you want to delete this access key?" click the OK button.
4. Scroll up slightly. Hover over Google Drive under "Registered Services" and click the X icon.
5. On the message "Are you sure you want to unregister this service?" click the OK button
6. Remove Canvas token(s) from your Google account
- Log into Google and navigate to Security - "Third-party apps with account access" - click "Manage third-party access" (https://myaccount.google.com/permissions)
- If "Canvas" or "Google Drive LTI by Canvas" are listed, click on the entry to expand it, click the REMOVE ACCESS button, and click OK on the "Remove access?" prompt. If there are multiple listed, do this for each one.
7. For instructions to Authorize Google Drive in Canvas click here.
The student should now be able to access Google Apps embedded in their teacher's Canvas course!