Welcome to Zendesk: Your One-Stop Support Hub
Zendesk is your go-to platform for all technology-related support needs. Whether you're submitting a support request or looking for step-by-step guides and troubleshooting articles, Zendesk has you covered.
Below is a quick start guide to help you get up and running.
To Access Zendesk
- Go to the GCISD Classlink portal and login using your GCISD username and password.
- In your Classlink locate the Technology Services Icon and open application.
- After logging in, you'll land on the main page with a library of help articles. Try searching by keyword or browsing categories to find what you need. Articles are updated regularly. Click the GCISD logo in the top left to return to the main page anytime.
- If the articles don’t solve your issue, click Submit a Request at the top right. Choose a category from the dropdown—usually, you’ll just select Help Ticket.
- From this page, you can choose from several types of technology support requests:
-
Help Ticket – For any general technology issues or requests.
-
Coaching/Professional Learning Request – Request one-on-one training for instructional tools or resources.
- Skyward/PIEMS Help - Skyward support requests commonly involve login and access issues, student records, attendance, and gradebook concerns, as well as general system errors. Staff using Skyward for business and finance, support may also include payroll, vendor payments, and time-off requests.
-
Security Camera – Report issues or request help with indoor or outdoor security cameras.
-
Security Door Request – For problems or help with badge-access building doors.
Teachers: If you're submitting a ticket for a student device issue (repair, damage, or loss), please log out of your account and either:
-
Log in with the student’s account (Grades K–2), or
-
Have the student log in and submit the ticket themselves (Grades 3–12).
This ensures their parent receives all updates and communication.
- On the request form, just fill in the required fields. As you type in the Topic of the Issue or Request line, suggested help articles may appear based on your keywords. If you haven’t already, click to review them—they might solve your issue right away.
- Providing detailed information helps us assist you more quickly. Including a picture or screenshot can be especially helpful. You can attach files by dragging them into the form or by clicking the Image icon in the "Please provide details of the Issue or Request" section. Alternatively, under Attachments, click the Add file link or drag files into that area. Please also include any troubleshooting steps you have already attempted.
When you are ready, click the green Submit button.
- You'll see a summary of your request and receive an confirmation email. If at any time you have additional information to add, just reply to the email and it will automatically be applied to your open ticket.
- Another way to see your open tickets is to click on your name at the top and drag to My Activities. Your tickets will be listed where you can click on them and see all information and correspondence as well as the status.
Note: Please submit separate tickets for each distinct request. Once a ticket has been resolved by both the end-user and the technology team, it will remain closed. Should you require further assistance, kindly submit a new help ticket.
That’s it! We're working hard to make your technology support experience a pleasant one by streamlining the ticket process and making it easier to communicate and check the status of your issue as easy as possible. We constantly make improvements based on the feedback we receive and truly value your input to help make this process easier for everyone.