Espanol: Meraki Self Service Portal (Spanish)
The Meraki self service portal can be used to unlock an iPad that has a forgotten passcode or assist in locating a lost iPad by having the device play a loud tone so you can hear it.
Log in to Classlink using the student's credentials (the login of the student who lost the devices) and the self-service portal link will auto-log them in. If you log in as yourself (teacher) then the information shown in the portal will be your own and not the student's.
Note: If the iPad is locked, missing, or in Guided Access mode the portal can also be accessed on any computer at:
There are several tools that can help you manage your student's iPad including clearing the passcode if one was set. Warning: the Erase tool deletes all content and settings which puts the iPad back to factory settings. If that happens, please submit a help ticket for a tech to walk you through setting it back up. You'll want to stay clear of that button.
We are often contacted about iPads that are missing in the home or classroom. In this case, you can log on to the portal from any computer and click the bell icon to make the iPad play a tone. It's pretty loud and can help you locate it. The ipad must be turned on for this to work.
IMPORTANT: The self service portal also includes a map indicating the location of the iPad. Please do not count on this information to be correct or indicative of the iPad being stolen. More times than not the location services are not working properly on the iPad and will show an incorrect location.
Clearing Guided Access
Students occasionally turn on Guided Access which is set with a passcode then have no idea what the passcode is. To clear Guided Access, log on to the self service portal from any computer (link is at the top of this document.) Click Enable Lost Mode (from the screen above), wait a few seconds for the iPad to lock into lost mode then click Disable Lost Mode. Once the iPad recovers it should be cleared of Guided Access.