verified 8/23 BG
*We will not be managing the phone with Meraki any longer so set the phone back up again like you would set up a personal phone. When asked to sign in, use a NON-GCISD Google account. If you don't have one, you can create a free account. This will be a personal account and will allow Duo and other apps to be downloaded from the Google Play Store.*
You can now begin configuring your phone setting to your preferences.
Setup:
Step 1: Make sure that you have a personal gmail account before Setup
Step 2: On the welcome screen click Start
Step 3: Checkbox and agree to legal terms click Next
Step 4: Choose the Wifi network
Step 5: Copy apps & data click Next
Step 6: Google sign in (do not use GCISD email), enter personal Gmail then click next
Step 7: Enter email password click Next
Step 8: Setup Adding number to your preferences
Step 9: Welcome screen, Click I agree
Step 10: Next 5 screens setup to your preferences either skip or I agree
Step 11: Review Apps then click OK
Step 12: Samsung account click continue with Google
Step 13: Next screens setup to your preference
Step 14: Register phone Check mark "Skip two-step verification on this phone next time. Then click Next
Step 15: Use your personal number to verify this phone (you'll get a code)
Step 16: Account created and connected click Ok
Step 17: Device Diagnostics click more
Step 18: Device collection click Accept and Submit
Step 19: Click Finish
User Manuel:
Samsung Galaxy A10e/A11/A12/A13/A13G/A23 user manuals are attached at the end of this article.
Troubleshoot:
- Clearing Cache
- Open Chrome app
- At the top right, tap More
- Tap History, Clear browsing data
- At the top, choose a time range. Select All Time
- Next to "Cookies and site data" amd "Cached images and files," check the boxes
- Tap clear data
- Soft Reset
- Hold Down Key + Side key for 7 seconds. The phone will shut down and restart itself.
- Software Update
- Settings
- Software update
- Download and install
- Removing third-party apps
- Settings
- Apps
- Select uninstall>OK
-
Reset the phone to factory settings (Deletes the entire phone only use this option, if nothing fixes the issue)
- Tap on Setting
- General Management
- Reset
- Factory Data Reset
- Setup phone (instructions above)