Zendesk Quick-Start Guide
Zendesk is the primary hub for school technical support, repair requests, and troubleshooting guides.
We're here to help, here's how!
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Submit a Ticket: Sign in to Classlink using your student's credentials. In Classlink, locate the Technology Services Icon and open application.
Login Instructions
PK–2nd & SPED: Click the QuickCard icon via ClassLink. If you need a QuickCard, please contact your student's teacher.
3rd–12th Grade: Use standard student credentials. Teachers can perform password resets directly in class if needed.
Let's Get Started!!
Once you’ve logged in, you’ll arrive at the main page featuring our full library of support resources. Here is how to find what you need:
Search for Answers: Enter a keyword or a specific question in the search bar. Press Enter after typing to receive an immediate AI-generated response.
Browse Categories: You can also explore our organized categories to find the guide you’re looking for.
Quick Home Link: Click the GCISD logo in the top-left corner at any time to return to the main page.
- If the articles don’t solve your issue, click Submit a ticket, you will find the box under the search bar. Choose a category from the dropdown—you’ll just select Help Ticket.
Submitting a Support Request
Select the category that best matches your issue to ensure your request is routed correctly:
Computer or iPad Help: Hardware or device performance issues.
Login and Account: Password resets and school account access.
Internet and Website: Wi-Fi connectivity or blocked sites.
Apps and Learning Tools: Issues with specific educational software.
Parent Assistance: Support for Canvas, Skyward, ClassLink, or Lightspeed.
Tips for Faster Resolution
Check Suggestions: As you type your topic, review any suggested help articles that appear; they may provide an immediate fix.
Be Detailed: Describe the problem clearly and list any troubleshooting steps you have already attempted.
Attach Visuals: Provide screenshots or photos by dragging files into the form or using the attachments link.
Submit: Click the green Submit button to send your request.
- You'll see a summary of your request and receive an confirmation email. If at any time you have additional information to add, just reply to the email and it will automatically be applied to your open ticket.
Ticket Management and Feedback
Email Notifications: A confirmation email will be sent to the primary address listed in Skyward. Check your Spam folder if it does not appear in your inbox.
One Ticket Per Issue: Submit separate tickets for each distinct problem or for each individual student.
Resolved Tickets: Once a ticket is closed by the technology team, it cannot be reopened. Please submit a new ticket for any further assistance.
Our Commitment
We are continuously streamlining our support process to make communication and status tracking easier. We value your input and use feedback to improve our services.
Warning: To ensure accurate tracking and faster response times, do not combine multiple students or unrelated technical issues into a single ticket.