Welcome to Zendesk: Your One-Stop Tech Help Center!
Need help with your school tech? Zendesk is the place to go! You can:
Submit a request if something isn't working
Find easy how-to guides and troubleshooting tips
It's your all-in-one spot for getting tech support fast.
👇 Check out this quick-start guide to get going in no time!
A Note for Parents
Did you know you can submit Zendesk tickets too—especially if you're helping a younger student?
Simply follow the steps below using your child’s student username and password.
There’s even a dedicated Parent Technology Issues section just for you, with support for common parent-related tech needs.
We’re here to help you and your student stay connected and supported!
Let's Get Started!!
To Access Zendesk
- Go to the GCISD Classlink portal and login using your GCISD username and password.
- In your Classlink locate the Technology Services Icon and open application.
- After you log in, you’ll see the main page with a library of help articles. You can search by keyword or browse through categories to find what you need—new info is added often! To get back to the main page at any time, just click the GCISD logo in the top left corner.
- If the articles don’t solve your issue, click Submit a ticket, you will find the box under the search bar. Choose a category from the dropdown—you’ll just select Help Ticket.
From this page, you can choose from several types of technology support requests:
-
Help Ticket – For any general technology issues or requests. Below you will find some sub categories that will fit your needs or requests such as:
- Computer or iPad Help - For help with computer or iPad issues.
- Login and Account Issues - For help with usernames and passwords for your school accounts.
- Internet and Website Issues - For help with connecting to the wifi or websites that are blocked
- Apps and Learning Tools Support - For help with your learning apps and tools
- Parent Assistance - Parents needing assistance Parent accounts such as Canvas, Family Skyward, Classlink, and Lightspeed.
-On the request form, just fill out the required fields. As you type in the Topic of the Issue or Request, you might see suggested help articles pop up based on what you’re typing. Be sure to check them out—they might have the answer you need right away!
-The more details you give, the faster we can help! Adding a picture or screenshot really helps us understand the issue. You can attach files by dragging them into the form or clicking the image icon in the "Give us some detailed information of the issue or request" section. You can also add files under Attachments by clicking Add file or dragging them in.
Don’t forget to include anything you’ve already tried to fix the problem.
When you're ready, just click the green Submit button!
- You'll see a summary of your request and receive an confirmation email. If at any time you have additional information to add, just reply to the email and it will automatically be applied to your open ticket.
Note to Parents: You’ll receive an email once your student's ticket has been submitted. It will be sent to the primary email address listed in Skyward. If you don’t see it in your inbox, be sure to check your Spam folder.
Please submit separate tickets for each distinct request or for each student. Once a ticket has been resolved by both the end-user and the technology team, it will remain closed. Should you require further assistance, kindly submit a new help ticket.
That’s it! We're working hard to make your technology support experience a pleasant one by streamlining the ticket process and making it easier to communicate and check the status of your issue as easy as possible. We constantly make improvements based on the feedback we receive and truly value your input to help make this process easier for everyone.