Students: Contact your teacher or librarian for password reset. If needed, your teacher can submit a Help Desk ticket for reset guidance from their campus technician.
Staff: If you set up ClassLink Password Recovery, click "Help, I forgot my password" on the ClassLink login page to reset. Otherwise, call the Technology Help Desk at 817-251-5629.
Parents: Call the Help Desk at 817-251-5629 for parent account login help.
I Got Locked Out of My Account
Call the Help Desk at 817-251-5629 for help.
My Student’s Device Needs Repair
Submit a Help Desk ticket under your student’s name following the instructions in this article.
How to Submit a Help Ticket
Follow the steps in the appropriate Help Ticket article.
My Student is New — When Will They Get Their Device?
After enrollment, the Technology Department receives a New Enrollment ticket with student info.
The ticket goes to the campus technician, who prepares and delivers the device during class. Unless you have opted in for Students Optional Device Protection Program Fee for GCISD there is no forms or fee associated with your student receiving their device.
Pre-K students will not receive devices.
How do I access all apps needed?
Staff and students log into Classlink with their GCISD username and password. From here they are able to access most of the learning tools and apps needed.
Parents log in directly on the the application sites using their credentials.
Note: Most of our applications are roster-based. If a staff member or student has recently enrolled in a course or had a change in enrollment, please allow up to 24 hours for the update to be reflected before reporting an issue.
I can't use my device and can’t Submit a Help Ticket
Classlink is web-based and accessible from any internet-connected device.
Staff, students, and parents can submit a Help Desk ticket even without their original device.
