Frequent asked Questions – GCISD

Students: Contact your teacher or librarian for password reset. If needed, your teacher can submit a Help Desk ticket for reset guidance from their campus technician.
Parents: Call the Help Desk at 817-251-5629 for parent account login help.

Submit a Help Desk ticket under your student’s name following the instructions in this article.

After enrollment, the Technology Department receives a New Enrollment ticket with student info.
The ticket goes to the campus technician, who prepares and delivers the device during class. Unless you have opted in for Students Optional Device Protection Program Fee for GCISD there is no forms or fee associated with your student receiving their device.
Pre-K students will not receive devices.

Students log into Classlink with their GCISD username and password. From here they are able to access most of their learning tools and apps needed.
For apps like Canvas and Skyward:
1. Log into Classlink.
2. Click the app icon for automatic sign-in.
Parents log in directly on the sites using their credentials.
Note: Most of our applications are roster-based. If a student has recently enrolled in a course or had a change in enrollment, please allow up to 24 hours for the update to be reflected before reporting an issue.

Classlink is web-based and accessible from any internet-connected device.
Students can submit a Help Desk ticket even without their original device.
To submit a ticket:
- Log into your GCISD Classlink account from another device.
- Click the Help Desk icon.
- Follow prompts to create a support ticket.

Canvas username and password is not needed, to access Canvas go through Classlink.
For class-related issues, contact your teacher to verify enrollment or course status.
For technical problems, submit a Help Desk ticket.

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