GCISD Tech FAQs

I Forgot My Username or Password

• Staff: If you set up ClassLink Password Recovery, click "Help, I forgot my password" on the ClassLink login page to reset. Otherwise, call the Technology Help Desk at 817-251-5629.
• Students: Contact their teacher or librarian for password reset. If needed, the teacher can submit a Help Desk ticket for reset guidance from their campus technician.

I Got Locked Out of My Account

• Call the Help Desk at 817-251-5629 for help.

How to Submit a Help Ticket

• Follow the steps in the appropriate Help Ticket article.
  • Staff Help Ticket Assistance
  • Student Help Ticket Assistance

How do I access all apps needed?

• Staff and students log into Classlink with their GCISD username and password. From here they are able to access most of the learning tools and apps needed.
• For apps like Canvas and Skyward:
  • Log into Classlink.
  • Click the app icon for automatic sign-in.
• Parents log in directly on the the application sites using their credentials.
• Note: Most of our applications are roster-based. If a staff member or student has recently enrolled in a course or had a change in enrollment, please allow up to 24 hours for the update to be reflected before reporting an issue. 

I can't use my device and can’t Submit a Help Ticket

• Classlink is web-based and accessible from any internet-connected device.
• Staff, students, and parents can submit a Help Desk ticket even without their original device.
• To submit a ticket:
  • Log into your GCISD Classlink account from another device.
  • Click the Help Desk icon.
  • Follow prompts to create a support ticket.

Purchased Laptop with Remote Management

• If your purchased laptop shows GCISD Remote Management, call the Help Desk at 817-251-5629.

Newline Board Account and Reset Help

• For Newline board setup or reset, submit a Help Desk ticket selecting:
  • Login or Account Help
  • Newline Account Assistance

Canvas Assistance for Staff

• Submit a Help Desk ticket and select Software or App Support.
• For issues, choose App/Software Report an Issue.
• For requests or help, select App/Software  Assistance.
• Then choose Canvas.

I Need Printer Help

• Refer to the relevant Help Articles for printer support.

Previous Employees and Seniors Needing Access

• Former students and employees lose account access after their last day.

Getting Prompted for a Bypass Code

• Bypass codes are not provided.
• If prompted, contact the Help Desk at 817-251-5629.

Connecting My Phone to Wi-Fi

• Staff can connect to GCISD-PHONE Wi-Fi at all Secondary campuses and the Administration Building.
• Follow the steps in the Wi-Fi connection article for help.
• Elementary Staff can use the GCISD-GUEST Wi-Fi.