Canvas Issues Troubleshoot – GCISD

Here are some common issues we receive while using Canvas and some simple troubleshooting.

Loading issues:

Update Google Chrome:
- On your computer, open Chrome.
- At the top right, click More .
- Click Settings.
- Click About Chrome
- Click Relaunch.
Clear your Cache (detailed article click here)
- On your computer, open Chrome.
- At the top right, click More .
- Click More tools Clear browsing data.
- At the top, choose a time range. To delete everything, select All time.
- Next to "Cookies and other site data" and "Cached images and files," check the boxes.
- Click Clear data.
Allow all Cookies
- On your computer, open Chrome.
- At the top right, click More .
- Click Settings.
- Click on Privacy and Security
- Click on Cookies and other site data
- Click the bullet next to Allow all Cookies

For teachers ONLY: Pages are loading for a good amount of time until you get a page unresponsive error.

This is due to having an excessive amount of modules and pages in that course shell. Please look through your pages and modules and delete any possible duplicates. This will resolve this issue.

Login Issue

Login to Classlink
Click on the Canvas application
Note: Please refrain from using a favorites link to get into Canvas. Always login through Classlink.

Issues with Google Assignments and Drive

Can't see my courses

There are some instances where you cannot see your courses
- Your teacher has not yet published that course. Please speak with your instructor to make sure that this is not the issue
- Another is that you are not currently rostered in Skyward to that course. Get in touch with your front office to see if you have been rostered to that course. If, you have been rostered, you just may need to wait for the next sync between Canvas and Skyward to go through

If you have any questions or are still having issues please submit a Help Desk ticket.

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