Canvas Issues Troubleshoot

Verified 6/24 JB

Here are some common issues we receive while using Canvas and some simple troubleshooting.

Loading issues: 

• Update Google Chrome:
  
  • On your computer, open Chrome.
  • At the top right, click More .
  • Click Settings.
  • Click About Chrome
  • Click Relaunch.
• Clear your Cache (detailed article click here)
  • On your computer, open Chrome.
  • At the top right, click More .
  • Click More tools  Clear browsing data.
  • At the top, choose a time range. To delete everything, select All time.
  • Next to "Cookies and other site data" and "Cached images and files," check the boxes.
  • Click Clear data.
• Allow all Cookies
  • On your computer, open Chrome.
  • At the top right, click More .
  • Click Settings.
  • Click on Privacy and Security
  • Click on Cookies and other site data
  • Click the bullet next to Allow all Cookies
• Malformed Message                                              
  • Follow the instructions in this article to clear this message. 

For teachers ONLY: Pages are loading for a good amount of time until you get a page unresponsive error.

• This is due to having an excessive amount of modules and pages in that course shell. Please look through your pages and modules and delete any possible duplicates. This will resolve this issue. 

Login Issue

• Login to Classlink
• Click on the Canvas application 
• Note: Please refrain from using a favorites link to get into Canvas. Always login through Classlink.

Issues with Google Assignments and Drive Storage Full in Canvas

• Click here for troubleshooting this issue
• Allow all Cookies
  • On your computer, open Chrome.
  • At the top right, click More .
  • Click Settings.
  • Click on Privacy and Security
  • Click on Cookies and other site data
  • Click the bullet next to Allow all Cookies

Storage Full in Canvas

The student is unable to submit assignments because their storage is full. To confirm this is the issue, you can look at the usage on their account page.

• Click on their Profile Icon (below the GCISD logo)
• Select File link 
• At the bottom, you will see a red bar that shows the MB used; if it is over the limit, you will need to delete some files.
• Select My Files folder
• Don't worry about what you delete because any submissions or important files will be blocked. Also go through your file folders if needed. If you get a message that you are unable to delete, that is okay. Move to the next file. The error just means that the file is important and does not allow you to delete it.
  • To delete, move your cursor to the right, and 3 dots will appear
  • 
  • Select Delete 
  • Once you have finished deleting all files refresh your page.

Can't see my courses

• There are some instances where you cannot see your courses
  • Your teacher has not yet published that course. Please speak with your instructor to make sure that this is not the issue
  • Another is that you are not currently rostered in Skyward to that course. Get in touch with your front office to see if you have been rostered to that course. If, you have been rostered, you just may need to wait for the next sync between Canvas and Skyward to go through

If you have any questions or are still having issues please submit a Help Desk ticket.